Create Credit Memo

Credit Memos may be processed against purchase orders.

There are a variety of reasons why a seller may issue a Credit Memo to a buyer. One common reason is the buyer returns a purchased item to the seller. The item may be defective, the wrong size, or the wrong color or perhaps the buyer just changed his or her mind regarding the purchase. Credit Memos may also be used on previously billed items relating to non-performance, invoices re-billed by the vendor, and more.

Select  Create Credit Memo from the Invoice drop-down menu.

The application opens to the Credit Memo - Header Information page.

Steps to Create a Credit Memo

Click a link below to jump to a specific step in the Credit Memo creation process:

• Credit Memo - Header Information

• Credit Items

• Attachments

• Credit Matching

• Summary

 

ERP Integration

For those customers that choose to enable Credit Memo functionality and also integrate with an external ERP system, the following in regards to possible statuses:

• Status of Credit Memo will display as Submitted for Credit.
• Status of Credit Memo when the check / voucher message is received, will be captured as Credited.
• Invoiced amount and quantity will be decreased based on Credit Memo amount and quantity to match the exact PO line item.

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